Ski Stuff

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FAQ



Q. What happens to the clothes once they are returned to you?
A. All our clothes are checked carefully for any damages and they are then             laundered.

Q. Can I cancel my order?
A. Yes, you can cancel. See Terms & Conditions for any cancellation
    fees.


Q. Can I change my order?
A. Yes, you can change your order up to 6 weeks before the date of
    delivery. Our stocks may be allocated elsewhere, but we will try our
    best to help.

Q. How can I pay for my order?
A. Payments are either by cheque, BACS or PayPal.

Q. How long before I get confirmation of my order?
A. Once you have placed an order, a member of staff will contact you to                 check your order and sizes. They will then discuss the
    method of payment you want to use. When we have received your
    payment you should receive a confirmation e-mail.


Q. Do I have to pay a Deposit?
A. Yes. A deposit of £50 per order is required. This will be returned to
    you once the goods are returned and checked.


Q. It is my first time skiing and I am not sure what other clothes I
     will need?

A. Please look at our What to Wear Skiing which is found under FAQ. This
    explains what type of clothes are needed for skiing and why.


Q. Why do I have to wear so many layers?

A. You can never predict what the weather is going to be like while
    skiing.You can start with a cool sharp morning and end up with the
    sun blazing down by the afternoon. On the other hand, the day may
    start sunny and end up freezing snow. Layers help with all
    eventualities as you can remove or add clothing depending on the
    weather.


Q. Can I buy the clothes after use?
A. No, but every few years we change our stock and we let our
    customers have first knowledge of our sale.


Q. Can I just buy the clothes new instead of renting them?
A. No. We only rent ski jackets, salopettes and snow boots, but we sell
    accessories such as socks, goggles, gloves and much more.

Q. If I damage an item I have rented what happens?
A. Please look at our Terms & Conditions and read Late Returns &
    Damaged Goods.


 

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