FAQ
Q. What happens if Covid restrictions are implemented?A. We will reimburse the cost up to two week prior to travel date.
Q. What happens to the clothes once they are returned to you?
A. All our clothes are checked carefully for any damages and they are then laundered.
Q. Can I cancel my order?
A. Yes, you can cancel. See Terms & Conditions for any cancellation
fees.
Q. Can I change my order?
A. Yes, you can change your order up to 6 weeks before the date of
delivery. Our stocks may be allocated elsewhere, but we will try our
best to help.
Q. How can I pay for my order?
A. Payments are either by cheque, BACS or PayPal.
Q. How long before I get confirmation of my order?
A. Once you have placed an order, a member of staff will contact you to check your order and sizes. They will then discuss the
method of payment you want to use. When we have received your
payment you should receive a confirmation e-mail.
Q. Do I have to pay a Deposit?
A. Yes. A deposit of £30 per order is required. This will be returned to
you once the goods are returned and checked.
Q. It is my first time skiing and I am not sure what other clothes I
will need?
A. Please look at our What to Wear Skiing which is found under FAQ. This
explains what type of clothes are needed for skiing and why.
Q. Why do I have to wear so many layers?
A. You can never predict what the weather is going to be like while
skiing.You can start with a cool sharp morning and end up with the
sun blazing down by the afternoon. On the other hand, the day may
start sunny and end up freezing snow. Layers help with all
eventualities as you can remove or add clothing depending on the
weather.
Q. Can I buy the clothes after use?
A. No, but every few years we change our stock and we let our
customers have first knowledge of our sale.
Q. Can I just buy the clothes new instead of renting them?
A. No. We only rent ski jackets, salopettes and snow boots, but we sell
accessories such as socks, goggles, gloves and much more.
Q. If I damage an item I have rented what happens?
A. Please look at our Terms & Conditions and read Late Returns &
Damaged Goods.
Q. Can I cancel my order?
A. Yes, you can cancel. See Terms & Conditions for any cancellation
fees.
Q. Can I change my order?
A. Yes, you can change your order up to 6 weeks before the date of
delivery. Our stocks may be allocated elsewhere, but we will try our
best to help.
Q. How can I pay for my order?
A. Payments are either by cheque, BACS or PayPal.
Q. How long before I get confirmation of my order?
A. Once you have placed an order, a member of staff will contact you to check your order and sizes. They will then discuss the
method of payment you want to use. When we have received your
payment you should receive a confirmation e-mail.
Q. Do I have to pay a Deposit?
A. Yes. A deposit of £30 per order is required. This will be returned to
you once the goods are returned and checked.
Q. It is my first time skiing and I am not sure what other clothes I
will need?
A. Please look at our What to Wear Skiing which is found under FAQ. This
explains what type of clothes are needed for skiing and why.
Q. Why do I have to wear so many layers?
A. You can never predict what the weather is going to be like while
skiing.You can start with a cool sharp morning and end up with the
sun blazing down by the afternoon. On the other hand, the day may
start sunny and end up freezing snow. Layers help with all
eventualities as you can remove or add clothing depending on the
weather.
Q. Can I buy the clothes after use?
A. No, but every few years we change our stock and we let our
customers have first knowledge of our sale.
Q. Can I just buy the clothes new instead of renting them?
A. No. We only rent ski jackets, salopettes and snow boots, but we sell
accessories such as socks, goggles, gloves and much more.
Q. If I damage an item I have rented what happens?
A. Please look at our Terms & Conditions and read Late Returns &
Damaged Goods.
